bet22's Privacy Policy

1 Introduction and Scope

bet22 places the highest importance on its users' privacy. This Privacy Policy ("Policy") applies to all users receiving services on the bet22 platform — whether through the website, mobile app, or any other channel. This policy explains what types of information bet22 collects, why it collects them, and how that information is protected.

By creating an account, logging in, or using any service on this platform, you are giving your consent to this privacy policy. To learn more about bet22 and get details about our services, visit the About Us page.

2 What Information Is Collected

2.1 Registration and Identity Information

When opening an account, bet22 collects the following information:

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and mobile number
• User-chosen username and password
• Permanent address

2.2 Financial Information

During deposits and withdrawals, relevant payment account details — such as bKash, Nagad, Rocket, or bank account information — may be collected. This information is used only for processing transactions and preventing fraud.

2.3 Device and Browsing Information

Some technical information is collected automatically when you visit the site:

• IP address and device type
• Browser and operating system details
• How long and which pages were visited on the site
• Cookie and session data

2.4 Communication Information

When you contact the support team via live chat or email, your messages and request details may be stored to enable better service in the future.

3 Purpose of Data Use

bet22 uses the collected information for the following specific purposes:

• Ensuring account registration, verification (KYC), and secure login
• Processing deposits, withdrawals, and other financial transactions
• Detecting unauthorised access, fraud, and suspicious activity
• Providing customer support and resolving complaints
• Analysing usage patterns to improve our services
• Meeting legal and regulatory obligations
• Sending relevant promotional information and bonus offers (where consent is given)

bet22 never sells your personal information to third parties. For details on information sharing with third parties, see Section 5.

4 Cookies and Tracking Technology

bet22 uses cookies and similar tracking technologies on its platform. Cookies are small data files stored in your browser that help improve your experience on the site.

4.1 Essential Cookies

The core functions of the site cannot operate without these cookies — such as maintaining login sessions, ensuring security, and saving form submission data. These cannot be disabled.

4.2 Analytical Cookies

Analytical cookies are used to understand which parts of the site users visit most and where they face difficulties. This information is used to improve the service.

4.3 Cookie Controls

You can delete cookies or stop accepting new cookies at any time from your browser settings. However, some services may become limited as a result.

5 Information Sharing with Third Parties

bet22 may share your information with third parties in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, or banks to complete transactions.
• Identity Verifiers: As part of the KYC process, required documents may be shared with identity verification service providers.
• Legal Obligations: Information may be shared with authorities in response to valid legal orders or government investigations.
• Preventive Measures: We may cooperate with relevant security agencies to prevent fraud or money laundering.

Third parties with whom information is shared are bound by contract to maintain our privacy standards. To learn about the general terms of using our services, read the Terms and Conditions page.

6 Data Protection and Security Measures

bet22 uses industry-standard security technology to protect your information. Our main security measures include:

• Keeping all data transfers secure using SSL encryption technology
• Protecting login information through password hashing and secure storage
• Conducting regular security audits
• Automated detection of suspicious activity
• OTP verification for account access
• Restricting access to personal data to a limited number of staff

However, no method of storing or transmitting information over the internet is 100% secure. bet22 takes maximum precautions, but cannot fully guarantee against unauthorised access. It is your responsibility to keep your account password secure and not share it with anyone.

7 Data Retention Period

bet22 retains your information only for as long as it is necessary and legally required. Generally:

• All account-related information is retained while the account is active.
• After an account is closed, certain information may be kept for a defined period for legal requirements or dispute resolution.
• Financial transaction records may be retained for a set number of years in accordance with applicable law.
• Marketing-related information is deleted when you withdraw your consent.

8 Your Rights

As a user of the bet22 platform, you have the following rights over your personal information:

8.1 Right to Access Information

You may ask bet22 at any time what information is stored about you.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. This can be done directly from account settings or through the support team.

8.3 Right to Delete Information

In some cases you may request deletion of your information, however it may not be possible to delete all information immediately due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may opt out at any time. To do so, contact the support team via 24/7 live chat or email.

8.5 Right to File a Complaint

If you have a privacy-related complaint, contact bet22's support team. If the matter is not resolved, you also have the right to file a complaint with the relevant authority.

9 Minors and Responsible Gaming

The bet22 platform is for individuals aged 21 and above only. No information from minors is collected or stored. Age is confirmed during the account verification process.

If a minor has mistakenly created an account, their information will be deleted immediately and the account will be cancelled. Follow the Responsible Gaming guidelines to protect yourself and others.

10 Policy Changes

bet22 reserves the right to change or update this privacy policy as needed. If there are any significant changes, users will be notified by email or through a notice on the platform.

If you continue to use the site after changes are made, you are considered to have accepted the new policy. It is therefore a good idea to check this page regularly.

11 Contact Us

If you have any questions, complaints, or information requests regarding this privacy policy, contact bet22's support team:

• 24/7 Live Chat — support available in Bengali and English
• Email: [email protected]

For general questions, you will find many answers on our FAQ page.