bet22 Responsible Gaming Guidelines
Sports betting and casino games remain healthy only when they stay within the limits of entertainment. bet22 believes that every player should have control over their own gameplay — taking into account the amount of money, time and mental state involved. On this page we set out the ways to maintain that control.
Why Responsible Gaming Matters
Most people bet to pass time and enjoy the excitement of the game. But sometimes this habit can gradually slip out of control. At bet22 we want every member to play with awareness — to see wins and losses as part of entertainment, not as a solution to life's problems.
According to our Terms and Conditions, the minimum age to open an account and place bets at bet22 is 21. No account is activated without age verification. If a minor attempts to register by mistake, we block it immediately.
If you believe someone close to you is betting excessively, contact us via 24/7 live chat. We provide support in both Bengali and English.
Important reminder: Betting is a form of entertainment, not a guaranteed source of income. Only bet what you can afford to lose. Never play with borrowed money or funds set aside for emergencies.
For more information, visit our Frequently Asked Questions (FAQ) page.
Control Tools
bet22 lets you set your own pace when it comes to gaming. Each of the tools below can be activated from your account settings or via live chat.
Deposit Limit
Set an upper limit on your deposits on a daily, weekly or monthly basis. Lowering a limit takes effect immediately; raising it requires a 24-hour waiting period.
Deposit ControlTime Limit
Decide in advance how long you will play in one session. When the set time is up, the system will remind you to take a break or will automatically end the session.
Session ControlBet Limit
Set a cap on the total amount you can bet within a given period. This is useful for controlling the tendency to place large single bets.
Bet ControlReality Check
A pop-up notification will appear at set intervals — showing a summary of how long you have been playing and how much money has been transacted.
Awareness ToolShort-Term Break
If you feel you need to pause, place a break on your account for 24 hours to 30 days. During this time it will not be possible to log in or place bets.
Temporary BreakSelf-Exclusion
If you need a long-term break, choose self-exclusion. It is possible to keep your account inactive from 6 months up to permanently. Submit your request via live chat.
Self-ExclusionWarning Signs
If the signs below appear, it means gaming is no longer at the level of entertainment. These may apply to yourself or to someone close to you.
Chasing Losses
Trying to recover lost money by placing more bets after a loss — this is one of the main signs of dangerous behaviour.
Spending Beyond Your Means
If you are betting with money meant for daily expenses, bills or debt repayment, you need to stop.
Losing Track of Time
Playing for much longer than planned and feeling unable to stop.
Hiding from Family and Friends
Keeping how much you are playing secret from family or friends, or lying about it.
Emotional Distress
Feeling uncomfortable, anxious or irritable when not betting — and only feeling relief when you do bet.
Neglecting Work and Studies
Prioritising betting over daily responsibilities, work or studies, and regularly falling behind on routine duties.
Where to Get Help
Acknowledging a problem takes courage. You are not alone — getting the right help is straightforward.
bet22 Live Chat Support
Contact our 24/7 live chat in Bengali or English. Any request related to setting limits, taking a break or self-exclusion is processed promptly.
Professional Counsellor
Speaking with a mental health professional or behavioural therapist can be very effective. This support is available through your doctor or a local mental health centre.
Family and Trusted People
Talk openly with a close family member or trusted friend. They can help monitor your regular gaming patterns and provide support when needed.
Contact by email: You can also write to our support team by email — [email protected]
bet22's Commitment
bet22 is not just a betting platform — it works to create a responsible environment. Our About Us page states that player protection is one of our core priorities.
We believe that with the right information and accessible tools, most people can maintain healthy gaming habits on their own. That is why we continuously work to improve these features.
- No one under 21 can create an account or place bets — age verification is mandatory.
- The ability to set deposit, bet and time limits is always available free of charge.
- Self-exclusion requests are acted on as quickly as possible after they are received.
- The support team is ready to help 24 hours a day, seven days a week — in Bengali.
- No promotional message encourages excessive betting.
- Your account transaction history is always clearly visible, ensuring full transparency.
Self-Exclusion Request
Fill in the form below to send your self-exclusion request directly to our support team.
Self-Exclusion Form
After this request is submitted, our support team will contact you by email or live chat to complete the process. Your account cannot be reactivated during the exclusion period.