bet22 Terms and Conditions

General Principles and Introduction

bet22 is an online betting and gaming platform that offers cricket, football, and other sports betting as well as casino games for users in Bangladesh. These Terms serve as a legally binding agreement between bet22 and its members.

Before using the bet22 platform, you must carefully read these Terms, our Privacy Policy, and all other related policies. If you do not understand any part, please contact our support team before registering.

In these Terms, "user", "member", or "you" refers to any person who accesses the bet22 website or mobile application or uses its services. "Platform" refers to all digital channels of bet22.

• bet22 reserves the right to change these Terms at any time.
• Continuing to use the platform after any changes will be considered acceptance of the updated Terms.
• The English version of these Terms is the authoritative version.

Membership and Account Registration

2.1 Eligibility to Register

To open an account at bet22, you must be a lawful resident of Bangladesh and be at least 21 years of age. A national identity card or other government-issued identification document may be required as proof of age.

2.2 One Account Policy

Each person may create only one account. Creating multiple accounts by the same person is strictly prohibited. To enforce this, bet22 verifies IP addresses, device information, and payment methods. If a violation is found, all related accounts will be closed and funds held may be forfeited.

2.3 Accuracy of Information

All information provided at the time of registration must be accurate, complete, and up to date. Providing false or misleading information gives bet22 the right to close the account at any time. Any changes to the name, mobile number, or payment details on the account must be verified through the support team.

2.4 Account Security

You are responsible for keeping your login password and account secure. Do not share your password with any third party. If you suspect any unauthorised access, notify bet22 support immediately.

Age Verification and Responsible Gaming

bet22 firmly believes that online betting and gaming is for adults only. No one under the age of 21 may use this platform. bet22 may request documents for age verification at any time and reserves the right to temporarily suspend an account until verification is complete.

We believe that healthy and controlled gaming habits protect the long-term interests of our members. Read our Responsible Gaming Policy to learn how you can set your own gaming limits, take a temporary break, and self-exclude if needed.

Deposit and Withdrawal Policy

4.1 Deposit

To deposit funds at bet22, you can currently use bKash, Nagad, Rocket, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount is ৳300. Funds must be sent from your own account — payments from third-party accounts will not be accepted.

4.2 Withdrawal

A minimum balance of ৳500 is required to make a withdrawal. Withdrawals are generally processed within 1 hour. Withdrawals can only be made to the same payment method used for the deposit. Withdrawals are available via bKash, Nagad, Rocket, and bank transfer.

4.3 Verification Process

For large withdrawal amounts, bet22 may request that you complete an identity verification process. Withdrawals may be held until the correct documents are submitted. If there is any suspicion of money laundering or fraudulent activity, bet22 reserves the right to suspend the withdrawal and conduct an investigation.

• To withdraw funds received from casino bonuses, the specified wagering requirements must be met.
• A withdrawal request may be cancelled after submission, but only before processing has begun.
• The payment method's own limits and restrictions may apply.

Bonuses and Promotional Offers

5.1 Welcome Bonus

New members at bet22 receive a 200% bonus on their first deposit, up to ৳8,000. For example, if you deposit ৳1,000, a bonus of ৳2,000 is added, bringing your balance to ৳3,000, with a wagering requirement of ৳2,000 × 15 = ৳30,000. The bonus is not cash — it becomes withdrawable only after the specified wagering requirement is met.

5.2 Wagering Requirements

To withdraw bonus funds, you must wager 15 times the bonus amount. In the example above, the wagering requirement for a ৳2,000 bonus would be ৳30,000. All sports bets and casino games contribute to wagering, though the contribution rate may differ for some games.

5.3 General Bonus Terms

• Each promotional offer may have its own specific terms.
• An account is eligible to receive the welcome bonus only once.
• If bet22 finds evidence of bonus abuse, it may cancel the bonus and suspend the account.
• Bonus promotions have a set expiry period; bonuses will be cancelled once that period ends.
• bet22 reserves the right to change or cancel any bonus offer at any time.

Betting Rules

6.1 Acceptance and Cancellation of Bets

bet22 reserves the right to accept or refuse any bet. Bets placed due to technical errors or incorrect odds may be cancelled. Bets placed after an event has started will be considered void unless in-play betting is specifically active.

6.2 Result Verification

Bet results are verified from official and recognised sources. If an event is postponed, cancelled, or left incomplete, bet22's defined rules will apply to the related bets. In cricket matches interrupted by rain or bad light, the result determined by the Duckworth-Lewis-Stern method will be considered final.

6.3 Prohibited Activities

The following activities are strictly prohibited and may result in account closure:

• Match fixing or placing bets based on insider information.
• Using software or bots to place bets automatically.
• Exploiting the system by placing low-risk bets solely to meet wagering requirements.
• Using multiple accounts to take advantage of bonuses.
• Placing bets in collusion with other members.

Account Suspension and Closure

bet22 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Any violation of these Terms.
• Suspicion of fraudulent activity or money laundering.
• Registration using false or incomplete information.
• Extended period of account inactivity.
• At the direction of a legal or regulatory authority.

Upon account closure, any legitimate balance will be returned after verification is complete. However, bonus funds and any amounts gained through fraud will be forfeited.

You may also close your account at any time by contacting us via live chat or email.

Data Privacy

bet22 is committed to protecting your personal information. Your data is not sold or transferred to any third party, except where necessary to provide the service. The platform uses SSL encryption to keep your transactions and personal information secure.

Full details of how we collect, store, and use your information are available in our Privacy Policy. It covers the cookie policy, terms for sharing information with third parties, and your data rights.

Technical Issues and Service Interruptions

The service may be temporarily unavailable due to server maintenance, technical errors, or other reasons. bet22 is not directly liable for any loss resulting from such interruptions.

If funds are incorrectly credited or deducted due to a technical error, bet22 reserves the right to correct it. If a connection is lost during a game or betting process, the result will be determined based on the state at the time of disconnection.

• bet22 is not liable for issues arising from internet connectivity problems.
• Abnormal winnings resulting from a software bug may be cancelled.
• Maintenance schedules will be announced in advance where possible, but the service may also go offline without notice for urgent work.

Terms Changes and Updates

bet22 reserves the right to change, add to, or cancel these Terms at any time. Members will be notified of significant changes via email or through the platform.

Continuing to use the platform after any changes will be considered your acceptance of the updated Terms. You are therefore encouraged to check this page regularly. The update date of each version will be noted at the top of the page.

Dispute Resolution

11.1 Submitting a Complaint

If you have a dispute or complaint, please first contact the bet22 customer support team. Assistance is available 24/7 via live chat or email in both Bengali and English.

11.2 Appeals Process

If you are not satisfied with the support team's resolution, you may appeal to senior management. When submitting an appeal, please provide full details along with all relevant information and evidence. A response is generally provided within five business days of receiving the complaint.

For general questions about our services and their answers, visit our FAQ page — many issues can be resolved there.

Limitation of Liability

bet22 is not liable for the following:

• Any financial loss from betting or gaming.
• Interruptions caused by third-party services or networks.
• The user's own negligence or insecure use of their account.
• Service disruption due to unexpected technical issues.
• Any indirect or incidental losses arising from betting decisions.

To the extent permitted by law, bet22's total liability will never exceed the amount you deposited during the period of the relevant dispute.